You can buy with confidence from La boutique du tatoueur thanks to our Returns Policies.

7 Day Return Policy

Returned goods which are not faulty or not sent in error, will be credited at 90% of the original invoice value and must be returned to us unused, in resalable condition and in the original packaging. . We will be unable to refund postage costs.

Unfortunately, we cannot offer a 7 Day Return Policy on tattoo inks, as we cannot guarantee the sterility of these products once delivered.

Please return your products to us with the completed Return Form , directly to the following address:

The Tattoo Shop
39 rue du Bac,
76000 Rouen, France

Return conditions:

Products must be unused and in their original boxes and packaging.

All returns must be accompanied by a completed Returns Form.

All returns must be sent with a tracking number and insured.

Tattoo inks are excluded from our 7 Day Return Policy.

When we process your refund, the funds are returned to the original payment method, this may take up to 10 business days.

The 7 Day Return Policy does not apply to items that are faulty/damaged – such items must be returned in accordance with our Damaged or Defective Items Return Policy.

Return Policy for Damaged or Defective Items.

In the unlikely event that you receive a product from us that has been damaged in transit or defective, we will issue a refund or replacement at no cost to you. We will issue a full refund or replacement at no additional cost. Please notify us within 3 days of receipt by sending the completed Return Form to [email protected].

We will arrange collection of the damaged or faulty item if necessary.

Conditions for returning Damaged or Defective Items

Notification of damage or defect must be made within 3 days of receipt.

All returns must be sent with a tracking number and insured.

Products must be unused and in their original boxes and packaging.

We may ask you for photos of the damage before issuing a refund or replacement.

We may request the return of the goods before issuing a refund or replacement.

All returns must be accompanied by a completed Returns Form.

Return Policy Faulty Items (broken)

The Tattoo Shop strives to ensure that all products offered meet our high standards of quality.

We operate with European standard BS EN ISO 9001:2015; however if you have any problems with any of our products please email [email protected] they will advise you on how to proceed.

Conditions for returning Faulty Items (broken down)

Some items may require you to contact the supplier directly to resolve the fault.

All returns must be carefully packaged to arrive safely with us.

All returns must be sent with a tracking number and insured.

All returns must be accompanied by a completed Returns Form.

If we do not find a defect on the returned product after carrying out the tests, we will ask you to pay the delivery costs before sending your product back to you.

Some items may require a return to the manufacturer for repair, this may take 3 weeks or more.

If the items are out of warranty, you will be advised of the repair and delivery costs before they are implemented.