You can buy with confidence from La boutique du tatoueur thanks to our Returns Policies.
Politique de Retour 14 Jours
Returned goods which are not faulty or not sent in error, will be credited at 90% of the original invoice value and must be returned to us unused, in resalable condition and in the original packaging. . We will be unable to refund postage costs.
Malheureusement, nous ne pouvons pas proposer de Politique de Retour 14 Jours sur les encres de tatouage, car nous ne pouvons pas garantir la stérilité de ces produits une fois livrés.
Veuillez nous retourner vos produits accompagnés du Formulaire de retour complété, directement à l’adresse suivante :
La Boutique du Tatoueur
39 rue du Bac,
76000 Rouen, France
Return conditions:
Products must be unused and in their original boxes and packaging.
All returns must be accompanied by a completed Returns Form.
All returns must be sent with a tracking number and insured.
Les encres de tatouage sont exclues de notre Politique de Retour 14 Jours.
When we process your refund, the funds are returned to the original payment method, this may take up to 10 business days.
La Politique de Retour 14 Jours ne s’applique pas aux articles qui sont défectueux/endommagés – ces articles devront être retournés en conformité avec notre Politique de Retour Articles Endommagés ou Défectueux.
Return Policy for Damaged or Defective Items.
In the unlikely event that you receive a product from us that has been damaged in transit or defective, we will issue a refund or replacement at no cost to you. We will issue a full refund or replacement at no additional cost. Please notify us within 3 days of receipt by sending the completed Return Form to contact@laboutiquedutatoueur.fr.
We will arrange collection of the damaged or faulty item if necessary.
Conditions for returning Damaged or Defective Items
Notification of damage or defect must be made within 3 days of receipt.
All returns must be sent with a tracking number and insured.
Products must be unused and in their original boxes and packaging.
We may ask you for photos of the damage before issuing a refund or replacement.
We may request the return of the goods before issuing a refund or replacement.
All returns must be accompanied by a completed Returns Form.
Return Policy Faulty Items (broken)
The Tattoo Shop strives to ensure that all products offered meet our high standards of quality.
We operate with European standard BS EN ISO 9001:2015; however if you have any problems with any of our products please email contact@laboutiquedutatoueur.fr they will advise you on how to proceed.
Conditions for returning Faulty Items (broken down)
Some items may require you to contact the supplier directly to resolve the fault.
All returns must be carefully packaged to arrive safely with us.
All returns must be sent with a tracking number and insured.
All returns must be accompanied by a completed Returns Form.
If we do not find a defect on the returned product after carrying out the tests, we will ask you to pay the delivery costs before sending your product back to you.
Some items may require a return to the manufacturer for repair, this may take 3 weeks or more.
If the items are out of warranty, you will be advised of the repair and delivery costs before they are implemented.
